How Much Does Menulog Cost Restaurants? Commission Rates Explained (2026)
The headline: Menulog is usually the lower-cost delivery app
Of the big three Australian delivery marketplaces, Menulog is the one most often described as the cheapest on commission. Menulog commission is typically reported at around 14% on some plans, which is generally lower than UberEats (commonly cited at 25 to 35%) and DoorDash (commonly cited in the 15 to 35% range).
Two important caveats before you celebrate. First, those are reported ranges, not guaranteed rates. Pricing and plans change, so the only number that matters for your venue is the one in your own merchant agreement. Second, "cheaper than UberEats" still means a double-digit slice of every order, which is many times higher than what a direct ordering channel costs.
On a $30 order at a reported 14%, that is around $4.20 going to Menulog before you have paid for ingredients, staff, rent, or power. Whether that is sustainable depends entirely on your margins.
How Menulog's pricing is structured
Plan choice (delivery vs your own drivers)
Menulog generally offers different arrangements depending on whether Menulog provides the delivery driver or you handle delivery and pickup yourself. The plan that includes Menulog's delivery network typically carries a higher effective cost than a plan where you fulfil orders, because you are paying for the logistics. The lower figures people quote usually relate to the lighter plans, so compare like for like.
Promoted placement
Like the other marketplaces, paying to appear higher in the app is generally an additional cost on top of commission. As more venues pay for visibility, unpaid listings tend to drift down the results, so promotion can become a cost you carry just to hold your position rather than to grow.
Refunds and cancellations
When an order goes wrong, restaurants often absorb some or all of the refund. The specifics depend on your agreement and the circumstances, but it is a real cost that rarely shows up in the headline commission number.
The customer relationship
As with any marketplace, the customer largely belongs to the platform. You generally do not receive customer contact details or full ordering history, which makes repeat marketing, loyalty, and direct promotions difficult. That is a strategic cost even when the commission looks reasonable.
Real dollar impact on an average Australian restaurant
Let us work through an illustrative example. These figures are assumptions to show the shape of the maths, not a quote for your venue. Say a restaurant does $5,000 per week through Menulog, and we use a reported commission of around 14%.
| Cost item (illustrative) | Weekly | Annual |
|---|---|---|
| Base commission (~14%) | $700 | $36,400 |
| Promoted placement (~3%, if used) | $150 | $7,800 |
| Refund deductions (~1%, illustrative) | $50 | $2,600 |
| Total cost to Menulog | $900 | $46,800 |
In this illustrative scenario, that is roughly 18% of Menulog revenue once you layer promotion and refunds on top of base commission. Lower than UberEats, certainly, but on the 5 to 10% net margins that are typical in hospitality, it is still a heavy load. Your real numbers will differ, so run this with the rate in your own agreement.
The margin maths that matters
On a $30 order at an 8% net margin, your profit is about $2.40 before any platform takes a cut. A reported 14% Menulog commission is around $4.20 on that order. Add even a small slice for promotion and refunds and the platform cost can exceed your entire margin on that order.
This is the core problem with all delivery commission, even the lower ones: the percentage comes off the top of revenue, while your profit is a thin sliver at the bottom. A commission that sounds modest can still consume most or all of the profit on each order.
The alternative: a direct ordering channel
The smart structure for most independent venues is to use delivery apps for delivery only, where you genuinely need their driver network, and move dine-in and pickup orders to a channel you own.
A customer sitting at your table, or collecting from your counter, does not need a delivery driver. There is little reason to hand a double-digit commission to a marketplace for those orders. A direct ordering page like Windsor Digital costs around 2% per transaction with no monthly fee. On $5,000 per week, that is about $100, compared with the $700 or more in the illustrative example above.
A side-by-side comparison
| Menulog (reported) | Windsor Digital | |
|---|---|---|
| Commission | ~14% on some plans (verify your agreement) | 2% |
| Monthly fee | Varies by plan | $0 |
| Setup fee | $0 | $0 |
| Customer data | Platform owns it | You own it |
| Your branding | Minimal | Your name, your logo |
| Delivery included | Available on some plans | No (dine-in + pickup) |
Menulog can be the right tool when you need delivery logistics and want a lower commission than its rivals. For dine-in and pickup, a direct channel keeps far more of each dollar with you. For a deeper breakdown of how the marketplaces compare, see what UberEats really costs and how to reduce delivery commission.
The bottom line
Menulog is usually the most affordable of the big delivery apps, with commission typically reported at around 14% on some plans. It is still a meaningful cost on thin hospitality margins, and the figure that matters is the one in your own merchant agreement.
For delivery, it may earn its keep. For dine-in and pickup, a direct ordering channel at around 2% keeps the revenue where it belongs: with your restaurant.
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Get started free →Frequently asked questions
Menulog commission is typically reported at around 14% on some plans, which is generally lower than UberEats and DoorDash. The exact rate depends on the plan you choose (for example, whether Menulog handles delivery or you do your own), so always check your own merchant agreement for the figure that applies to your venue.
It is often reported to be. Menulog has historically positioned itself at a lower commission than UberEats (commonly cited at 25 to 35%) and DoorDash (commonly cited in the 15 to 35% range). That said, plans and pricing change, and the cheapest delivery commission is still far higher than a direct ordering channel at around 2%.
Plans can include or exclude delivery, and there can be costs for promoted placement, payment processing, and absorbed refunds or cancellations. These vary by plan, so read your merchant agreement closely rather than relying on the headline commission figure alone.
The highest-impact move is to keep delivery apps for delivery only and shift your dine-in and pickup orders to a direct ordering page. A direct channel like Windsor Digital costs around 2% per transaction with no monthly fee, compared with double-digit delivery commissions.