Menulog Has Closed in Australia: What Restaurants Can Do Next
What happened to Menulog
Menulog stopped taking orders in Australia on 26 November 2025, ending 19 years in the local market. Its owner, Just Eat Takeaway, closed the Australian business, with around 120 jobs lost and thousands of couriers affected.
Menulog is the third delivery platform to leave Australia, after Foodora in 2018 and Deliveroo in 2022. That leaves Uber Eats and DoorDash as the two large delivery apps.
If Menulog was one of your ordering channels, the orders it sent you have gone somewhere else, or nowhere. This guide covers where they can go now, and what each option costs.
What the closure showed
When a marketplace closes, the restaurants on it do not get to take their customers with them. The app holds the accounts, the order history and the contact details. A venue that took a large share of its online orders through Menulog lost that channel on a few weeks' notice.
That is not a criticism of Menulog in particular. It is how every marketplace works, and it is the strongest reason to have at least one ordering channel that you own.
Want the figure for your own venue? Run it through the profit calculator, it takes a minute.
Option 1: move to Uber Eats or DoorDash for delivery
If delivery was most of your Menulog volume, the realistic replacements are the two remaining apps. Both publish their Australian rates.
| Platform | They deliver | You deliver | Pickup |
|---|---|---|---|
| Uber Eats | 30% | 16% | 6% |
| DoorDash | 30% | 15% | 15% |
These are the published rates on the Uber Eats and DoorDash merchant pricing pages, checked in September 2026. Uber Eats also lists a one-off $700 activation fee for a new location. We break both down in detail: what Uber Eats charges restaurants and what DoorDash costs restaurants.
Delivery logistics are hard to build yourself, so for orders that need a driver, 30% may be a cost worth paying. With one fewer competitor in the market, it is also worth checking your rate every few months.
Option 2: take pickup and dine-in orders on your own page
A customer collecting from your counter, or sitting at your table, does not need a driver. Those are the orders where a marketplace commission buys you the least.
A direct ordering page is a web page with your name, your menu and your prices, where customers order and pay from their phone. You link to it from your Google Business Profile, your Instagram bio and a QR code on the counter. Windsor Digital charges 2% per transaction plus standard Stripe processing fees, with no monthly fee and no set-up cost. It covers pickup and dine-in, and it does not supply delivery drivers.
On $5,000 a week of pickup orders, 2% is $100. The same orders through a delivery app's pickup option would cost $300 at 6%, or $750 at 15%.
The bigger difference is what you keep. Orders placed on your own page come with the customer's details, so you can tell regulars about a new menu or a quiet Tuesday special. If the platform you use ever changes its pricing, or closes, those customers are still yours.
Option 3: do both
Most independent restaurants end up here. Keep one delivery app for the orders that need a driver and for the new customers who find you there. Move everything else to your own page: regulars, pickup, and table orders.
The practical steps are simple. Put a card in every delivery bag that says "order direct next time". Put a QR code on the counter and on each table. Update the ordering link on your Google Business Profile. We cover the full approach in how to get more direct orders.
If you still have Menulog links around
Check the places that used to point customers to Menulog: your website's "order online" button, your Google Business Profile, your Instagram and Facebook bios, printed menus and window stickers. A dead ordering link costs you orders every day it stays up. Replace each one with a link you control.
The bottom line
Menulog's closure removed a channel that many Australian restaurants depended on, and it showed how little of that channel they owned. Use a delivery app where you need a driver. For everything else, take the order yourself. To see what the commission adds up to for your venue, run your numbers through the delivery commission calculator.
Run the numbers for your venue
Put in what you take through the apps each week and see what the same orders cost on your own page. Two percent to us, card processing to Stripe, nothing else.
Open the profit calculator →Frequently asked questions
No. Menulog stopped taking orders in Australia on 26 November 2025 and has closed its Australian operations, after 19 years in the market.
For delivery, Uber Eats and DoorDash are the remaining large apps in Australia, and both list 30% commission on orders they deliver. For pickup and dine-in orders from customers who already know you, your own ordering page costs far less. Windsor Digital charges 2% per transaction plus standard Stripe processing fees, and does not supply delivery drivers.
Marketplace apps generally hold the customer relationship, so most restaurants never had their Menulog customers' contact details. That is the main argument for taking orders on a page you own: the customer details stay with you whatever happens to the platform.
As of September 2026, Uber Eats lists 30% for orders it delivers, 16% for self-delivery and 6% for pickup. DoorDash lists 30% for marketplace delivery, 15% for pickup and 15% for self-delivery. Check your own merchant agreement for the rate that applies to your venue.