Frequently Asked Questions
Everything you need to know about Windsor Digital online ordering.
Is there a contract?
No contract and no lock-in period. Windsor Digital is a month-to-month service you can cancel any time from inside your dashboard with a single click — no phone calls, no exit interviews, no cancellation fee. If you stop taking orders we stop charging you, because the only fee we ever charge is the 2% platform fee on transactions you actually process. Your menu, customer data and order history remain accessible during your account’s lifetime, and you can export anything before closing the account. We built it this way because Australian restaurant operators told us they were tired of being trapped in 12-month POS contracts. If our platform doesn’t earn its place every month we’d rather you leave than feel locked in.
How do payments work?
Every order on Windsor Digital is processed through Stripe Connect, which means the funds settle directly into your own Stripe account — we never hold or pool your money. Customers pay at checkout using card, Apple Pay or Google Pay, and the money lands in your bank account on Stripe’s standard Australian payout schedule (typically two business days). Windsor Digital’s 2% platform fee is automatically deducted from each transaction. Stripe’s standard processing fees (~1.75% + 30¢ for domestic cards) apply separately and are also handled inside Stripe. You can see every transaction, fee and payout in real time inside your Stripe dashboard, and we surface order-level totals inside your Windsor Digital dashboard so you always know what’s coming.
Do I need a website or developer?
No website, no developer, no hosting account, no domain registration — we handle all of it. The moment you finish onboarding, Windsor Digital provisions you a fully hosted ordering page at yourname.windsordigital.com.au, complete with a free SSL certificate, mobile-optimised layout and your branding. You can share that link directly on Instagram bios, Google Business Profile, printed menus, table QR codes, your existing website or anywhere else customers find you. There is nothing to install, no plugins to maintain, no software updates to worry about, and no servers to monitor. If you eventually want a custom domain like order.yourrestaurant.com.au it can be configured in your settings — but for the vast majority of operators the default subdomain is exactly what they need.
What do my customers see?
Your customers see your restaurant’s ordering page — your name in the header, your logo, your menu, your photos and your colours. The whole experience is designed to feel like an extension of your venue, not a marketplace listing. There is no Windsor Digital sign-up wall, no upsell to other restaurants, no “recommended for you” competitors trying to steal the order, and no marketing emails sent to your customer base. The only Windsor Digital branding anywhere on the page is a small “Powered by Windsor Digital” footer — which legally credits the platform but doesn’t distract from your brand. Customer email addresses, order history and contact details belong to you and are exportable from your dashboard at any time.
How long does setup take?
Most restaurants go live in under 10 minutes from first sign-up to taking real orders. The process is intentionally simple: create an account with your email, choose your subdomain (e.g. yourname.windsordigital.com.au), upload a photo of your physical menu, and our Claude Vision AI reads the dishes, descriptions and prices automatically. You review the imported menu, fix anything the AI misread, add a logo, set your operating hours, and connect Stripe through their hosted onboarding flow. The longest step is usually Stripe’s identity verification, which is required by Australian financial regulations. Once that’s approved you flip the publish switch and your ordering page is live. No technical skills required — if you can use Instagram, you can set up Windsor Digital.
Can I try it for free?
Yes — there is no upfront cost, no credit card required to start, and no free-trial countdown timer. You can sign up, build your menu, customise your branding and explore every feature of the dashboard for as long as you want without paying a cent. Windsor Digital only charges when you actually take a paid order from a real customer, and the charge is the 2% platform fee deducted automatically from that transaction. If you have a quiet week and process zero orders you owe us zero dollars — we don’t bill you for sitting idle. This pricing model exists because we only succeed when our restaurant partners succeed: if we’re not driving you revenue, we shouldn’t be charging you fees.
What payment methods do customers use?
Windsor Digital accepts every payment method supported by Stripe in Australia. That includes Visa, Mastercard, American Express, Apple Pay and Google Pay out of the box, with no additional setup required from you. Apple Pay and Google Pay buttons are surfaced automatically when a customer is on a compatible device, which dramatically improves checkout conversion on mobile — the majority of orders happen on phones. International cards are also accepted, useful for tourists and expats. Stripe handles all PCI-DSS compliance, fraud detection and card-storage requirements, so you never see or store raw card numbers anywhere. If Australia adds new mainstream payment methods in future (BNPL, account-to-account etc.), they’ll appear in your checkout automatically as Stripe rolls them out — nothing for you to do.
Can I customise the look of my ordering page?
Yes. Every Windsor Digital ordering page is branded around your restaurant from the moment you sign up. You can upload your own logo (which appears in the header, on receipts, and on table QR codes), set your restaurant name (which is used in the page title, browser tab and email subject lines), and write your own description that introduces your venue to customers. Your subdomain — yourname.windsordigital.com.au — reinforces that this is your ordering page, not a generic marketplace listing. You can add menu item photos to make dishes more appealing, organise items into custom categories that match how you think about your menu, and set per-category sort orders. Deeper visual customisation (custom colours, fonts) is on the roadmap for the subscription tier in Phase 4.
Do you handle delivery?
No — Windsor Digital is intentionally focused on pickup, dine-in and table-side ordering rather than delivery. We don’t provide delivery drivers, run a courier network or take a cut of delivery fees, because that’s a fundamentally different business with different economics (and why marketplaces like UberEats charge 30%). Customers place their order and pay through your Windsor Digital page, then either collect from your venue at a chosen pickup time or order directly from their table using a QR code. If you do want to offer delivery you can integrate a third-party courier service separately and use Windsor Digital purely for the ordering layer. By staying focused on pickup and dine-in, we keep our platform fee at 2% — around 15x cheaper than commission-based delivery marketplaces.
How do I receive orders?
Orders appear instantly on your real-time orders dashboard with an audible chime each time a new paid order is placed. The dashboard works on any modern browser — staff can run it on a phone behind the counter, a tablet on the pass, or a kitchen monitor mounted on the wall — and it auto-refreshes every 30 seconds as a safety net even if the connection drops. Each order shows the customer name, items ordered (including all selected modifiers), pickup time and order total. Staff mark orders as in-progress and complete with a single tap. You also get an email notification of every order, and customers receive an emailed receipt with a tracker link. Phase 3 of our roadmap adds proper push notifications so the chime isn’t the only signal.
Can I add modifiers to menu items?
Yes — modifiers are a first-class feature. You can create modifier groups (Size, Milk, Extras, Sauce, Cooking Style etc.) and attach them to any menu item that needs them. Each group can be configured as required (customer must pick one) or optional, with minimum and maximum selection counts — perfect for “choose 2 of 5 sides” scenarios. Each option inside a group can have its own price adjustment, so an oat milk upgrade can add 60c while extra avocado adds $3. Modifiers are presented to customers in a clean bottom-sheet UI on mobile, with required selections enforced before the item can be added to cart. The cart preserves modifier selections so the same item with different modifiers is treated as a separate line, and modifiers print on staff order tickets so the kitchen knows exactly what to make.
Is there a limit on menu items?
No. There are no caps on menu items, categories, modifier groups, modifier options, photos, daily orders, monthly revenue or anything else — every Windsor Digital account gets the full platform regardless of size. Whether you’re a small coffee window with 12 menu items or a multi-section restaurant with 200+ dishes across breakfast, lunch, dinner and drinks, your account works the same way and costs the same flat 2% per transaction. We don’t believe in feature gating or pay-walling restaurant operators by size, because the small operator today is often the multi-venue operator of tomorrow. The only soft constraint is that very large menus take longer for customers to scroll — we recommend smart category structuring and using the search bar feature to keep navigation fast even at 100+ items.
Still have questions?
Contact us at management@windsordigital.com.au