Frequently Asked Questions
Everything you need to know about Windsor Digital online ordering.
Is there a contract?
No contract, no lock-in. Cancel anytime from your dashboard. You’ll never be charged a cancellation fee.
How do payments work?
Payments go directly to your Stripe account. Windsor Digital takes 2% per transaction — that’s our only fee. Standard Stripe processing fees (~1.75% + 30¢) apply separately.
Do I need a website or developer?
No. Windsor Digital gives you a hosted ordering page automatically. Share the link on Instagram, Google, or print it on your menus. Nothing to install or maintain.
What do my customers see?
Your restaurant name, your logo, your menu. Windsor Digital branding is minimal — a small “Powered by Windsor Digital” footer. Your customers are ordering from you, not from us.
How long does setup take?
Most restaurants are live in under 10 minutes. Take a photo of your menu, our AI reads it automatically, connect Stripe, and you’re done.
Can I try it for free?
Yes. Creating your ordering page is completely free. You only pay when customers place orders — 2% per transaction, nothing else.
What payment methods do customers use?
Customers pay with credit or debit cards via Stripe. Apple Pay and Google Pay are also supported automatically through Stripe.
Can I customise the look of my ordering page?
Yes. You can upload your logo, and your ordering page uses your restaurant name as the branding. Your page lives at yourname.windsordigital.com.au.
Do you handle delivery?
Windsor Digital is focused on pickup and dine-in ordering. We don’t provide delivery drivers. Customers place orders and pick them up or order from their table.
How do I receive orders?
Orders appear on your real-time dashboard instantly with an audio chime. You can manage orders from any device with a browser — phone, tablet, or computer.
Can I add modifiers to menu items?
Yes. You can create modifier groups (e.g. Size, Milk, Extras) with required and optional selections. Modifiers can have price adjustments.
Is there a limit on menu items?
No. You can add as many menu items and categories as you need. There are no limits on your plan.
Still have questions?
Contact us at management@windsordigital.com.au