Straight answers.
Nothing hidden.

No contract and no lock-in. There is no monthly fee either, so if you stop taking orders you stop paying. The only thing we ever charge is 2% on orders you actually take. If you want to close your account, email us and we’ll sort it out. There is no cancellation fee and no notice period. We built it this way because owners told us they were sick of being stuck in 12-month POS contracts.

Every order is paid through Stripe, and the money goes straight into your own Stripe account. We never hold your money. Customers pay at checkout by card, Apple Pay or Google Pay, and Stripe pays out to your bank account, typically within two business days. Our 2% fee comes out of each order automatically. Stripe’s standard card fee (about 1.7% + 30¢ for domestic cards) applies on top and is handled inside Stripe. All up that is roughly 4 to 5% of each sale. You can see every payment, fee and payout in your Stripe dashboard, and order totals in your Windsor Digital dashboard.

Yes. We can add some or all of our 2% to online orders as a service fee, in half-percent steps. Customers see it on the menu and at checkout before they pay, and it is refunded if the order is. You still pay card processing, the same as on your EFTPOS terminal. Most venues pay the 2% themselves. It suits busier venues where 2% adds up. Ask us and we set it up for you.

Yes. There is no upfront cost, no credit card needed to start and no trial that runs out. You can sign up, build your menu, set up your branding and look around the whole dashboard without paying anything. We only charge when a real customer pays for a real order, and that charge is 2% of the order. A week with no orders costs you nothing.

There is no monthly fee, so the weeks you’re closed cost you nothing. You pay 2% of each order to Windsor Digital plus the standard Stripe card fee of about 1.7% + 30¢. That comes to roughly 4 to 5% of each sale all up.

No website, no developer and no hosting. When you sign up you get your own ordering page at yourname.windsordigital.com.au. It is secure, works on any phone and carries your branding. Share the link in your Instagram bio, on your Google Business Profile, on printed menus, on table QR codes or on your existing website if you have one. There is nothing to install and nothing to keep updated.

Most venues have their page built in about 10 minutes. Create an account, choose your page address, then take a photo of your menu and the items, descriptions and prices are read in for you. Check the menu over, fix anything that was misread, add your logo and set your opening hours. Then connect Stripe so you can get paid. Stripe’s identity check is usually the longest step, and it is required for every Australian business that takes card payments. We also give every new account a quick check before it can take orders, to keep fraud out. If you can use Instagram, you can set this up.

Yes. Upload your logo and a cover photo, and set your own brand colours, in a light or dark style. Your logo also appears on receipts and on your table QR codes. You can add a photo to each menu item, group items into your own categories and put those categories in the order you want. Whatever colours you pick, the page keeps text readable on top of them.

No. There are no limits on menu items, categories, options, photos, orders or sales, and every account gets every feature. A coffee window with 12 items and a restaurant with 200+ dishes across breakfast, lunch, dinner and drinks pay the same 2% per order. With a very large menu, clear categories help customers find things quickly.

Yes. If you have a short list of things to sell and somewhere to put a QR code, it works. It suits school canteens, sports club canteens, kiosks, food trucks and market stalls as well as restaurants.

Paid orders show up on your orders screen straight away with a chime, and they can print in your kitchen automatically. The orders screen runs in any browser, so a phone behind the counter or a tablet on the pass both work, and it checks for new orders every 15 seconds. If you have an Epson or Star receipt printer, each order prints as a kitchen ticket with a tax invoice, and one order can be split across printers, for example kitchen and bar. If a ticket ever fails to print, the order is flagged “Didn’t print” with a reprint button. Each order shows the customer’s name, the items with all their options, the pickup time and the total. Customers get an emailed receipt with a link to track their order.

No. Orders show up on any phone, tablet or computer with a sound alert. A printer is optional. If you have an Epson or Star receipt printer, orders can print on their own.

Yes. Create option groups like Size, Milk, Extras or Sauce and attach them to any item that needs them. A group can be required, so the customer has to choose, or optional. Each option can change the price, so oat milk can add 60c and extra avocado can add $3. On a phone the options slide up from the bottom of the screen, and required choices have to be made before the item goes in the cart. The same item with different options shows as separate lines in the cart, and the options print on the kitchen ticket so the kitchen knows exactly what to make.

Visa, Mastercard, American Express, Apple Pay and Google Pay, with nothing extra for you to set up. Apple Pay and Google Pay show up automatically when the customer’s phone supports them, which matters because most orders are placed on a phone. International cards work too. Stripe handles card security and fraud checks, so you never see or store card numbers.

Your customers see your ordering page. Your name, your logo, your menu, your photos and your colours. It feels like part of your venue, not a listing on someone else’s app. Customers don’t have to create an account, no other restaurants are shown to them, and we never send marketing emails to your customers. The only mention of us is a small “Powered by Windsor Digital” line at the bottom of the page.

No. Windsor Digital is for pickup, takeaway and ordering at the table. We don’t have drivers and we don’t run a delivery network. Customers order and pay on your page, then either collect at the time they chose or order from their table with a QR code. Plenty of venues keep a delivery app for delivery and use their own page for everything else.

Keep them. The apps bring you new customers and they run delivery, which we do not do. Windsor Digital is for the orders that already come to you: regulars, the link in your Instagram bio, the QR code on the counter, the person who would otherwise ring up. Those are the orders paying 30% for a customer you already had. Most venues run both and move their pickup orders across first.

They do not have to. Your ordering page is a web page. They tap the link or scan the QR code, order, pay with a card, Apple Pay or Google Pay, and get a receipt by email. No app, no account, no password to forget. That is also why it works for the customers who are not comfortable with the delivery apps.

The order is never lost. Every paid order is on your orders screen with a chime whether or not it printed. If a ticket fails, the order is flagged “Didn’t print” with a reprint button, and the orders page tells you when a printer has gone quiet. A Melbourne pizzeria has run every online order through two kitchen printers this way since June.

Card processing is paid to Stripe the same way your terminal charges you, about 1.7% and 30c an order, and you can see every fee in your Stripe dashboard. If you want your customers to cover our 2%, we add it to online orders as a disclosed service fee. There is no public holiday surcharge setting yet. If that matters for your venue, tell us, it is on the list.

There is nothing to unwind. No contract, no monthly plan to cancel, no notice period. Email us and we take the page down. Your Stripe account stays yours, and your order records stay available to you for your books.